I've experienced a technical issue while taking the assessment

If you've experienced a technical issue that disrupted a task or prevented you from completing the assessment, and you can't find a solution in our knowledge base, please reach out to the Arctic Shores support team using the Candidate Support Form. We'll be happy to investigate and support you to ensure you are given a fair opportunity to complete the assessment with no interruptions.

Technical issues are most often caused by the device used to complete the assessment or poor internet connection. If you are using a mobile device or laptop, it is also crucial to make sure it has sufficient battery life before starting the assessment.